Chick-fil-As Article Example | Topics and Well Written Essays - 750 words

Chick-fil-As - Article Example set political or ethical agenda in varied business processes like the recruitment of employees, the selection of business timings and holidays, the choice of social causes and charities that a business intends to support, etc. However, when it comes to the external environment impacting a business, especially the directly interactive external business environment comprising of customers buying goods and services from a business, going too ahead with political views may harm much. The recent expression of the Chick-Fil-A President, Dan Cathy, regarding gay marriages on a radio show is a classic example of a business going wrong in the area of ethical views (McGregor 2012). Chick-Fil-A is a business that has been known to incorporate traditionally Christian values in the way it operates (McGregor 2012). The Chick-Fil-A outlets remain closed on Sundays; the company has been known to extend substantial donations to Christian groups and organizations, the company is totally debt free, and its President Dan Cathy has been known to express commitment to Christian views on marriage, although in a politically correct and restrained manner (McGregor 2012). However, in a recent radio show, Dan got a little carried away with the expression of one’s commitment to the conventional Christian idea of marriage and blamed a section of the society with specific sexual orientation of being arrogant and audacious (McGregor 2012). There is no denying the fact that while doing so, Dan Cathy showed a total lack of concern for the external environment influencing one’s business, of which the customers do constitute an integral part. It is a known fact that all the outside factors that could influence an organizations business constitute the external environment for a business. Besides, customers represent the most important aspect of the directly interactive external environment. Businesses need to be careful in issuing statements regarding specific groups of persons as such remarks